Privacy policy

Date of last update: 10/10/2021

Please note that this page is a courtesy translation of the French version of the data protection charter. It has been produced for the convenience of the user but may contain errors. Only the French version is authentic.

The purpose of this Privacy Policy (the “Policy”) is to formalise our commitment to the privacy of users of the website (the “Website”) operated by Coquelicot SAS.

The Charter and the General Conditions of the Site form a contractual whole. All capitalized terms not defined in the present Charter are defined in the General Conditions which can be consulted here: [URL of the General Conditions].

In the context of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”) and under the conditions set out below.
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or the communication of those Services only, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide personal data considered “sensitive”, such as your racial or ethnic origins, your political, philosophical or religious opinions.

By registering on the Site, you authorise us to process your personal data in accordance with the Charter. If you do not agree to the terms of this Policy, please do not use the Site or the Services.

1. When do we collect your personal data and what data is collected?
We may collect and store your personal data, in particular when you:
– browse the Site
– make a reservation request
– accept the subscription to our newsletter
– contact us.
We use your personal data to enable the implementation and management of the Site’s Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site and our approach. This information is used solely by us and allows us to better tailor our Services to you.

If you have opted to receive emails and messages from us by subscribing to our newsletter, you will receive email and alphanumeric messages about our products and promotions. We will then use the personal data you provided when you registered. You can unsubscribe from these mailings at any time.In the case of processing your order, the emails and messages you receive will be limited exclusively to the proper execution of your order. These communications will relate to the following subjects: processing of booking requests, confirmation of payment and order, sending additional information to enable you to access your rental, sending a satisfaction questionnaire after your stay.

1.1 Browsing the Site
Connection data. Each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer or other device from which the site is consulted, the date and time of connection, as well as information on the browser you use.
Navigational data. We also collect information that identifies how you access the Site, which pages you visit and for how long. In doing so, we may make use of Cookies as set out in paragraph 6 below.

1.2 Payment
Some of the Services available are subject to a charge. For this purpose, you agree that we may use external service providers who may collect personal data in order to enable the proper functioning of the services for processing payments by credit card or other means of payment and, where applicable, for the delivery of products or services.
In order to pay for your purchase, you must provide your billing information as well as your payment information, including your credit card number, the date of validity, the security code and the name of the cardholder in the case of payment by credit card
You may also be asked to provide the name of your telecoms operator, mobile phone model and a valid mobile number so that purchase instructions can be provided directly through your mobile phone.
We keep details of your payments, as well as details of the purchases you make. Transaction details are held either on our systems or by the external provider. This retention is for internal purposes, including accounting, compliance and legal purposes in accordance with paragraph 5 of this Policy.

1.3 Subscription to our Newsletter
When placing an order, you may give your prior consent to receive our newsletters regarding news, new products, services and promotions, as part of the Services.
You may also consent directly to receiving our newsletters by entering your email address in the appropriate places on the Site.
In any event, you have the right to withdraw your consent to receive such newsletters at any time and without charge in accordance with paragraph 6 of the Charter.

1.4 Contact
In order to follow up on requests you may make to our Customer Service and to confirm information about you, we may use your name, first name, e-mail address and telephone number.

2. How do we protect your personal data?
We have put in place technical and organisational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorised third parties. We ensure an appropriate level of security, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and likelihood thereof.
However, it should be noted that no security measure is infallible and we are therefore unable to guarantee absolute security for your personal data.

3. When do we share your personal data?
3.1 Sharing your personal data with third parties
When you browse the Site, your personal data may be passed on to external service providers. These third parties provide a service on our behalf to enable the smooth operation of credit card payments and other Services.
Personal data may be transferred to countries outside the European Union (such as the USA) for the purpose of managing our CRM.
In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border flow agreements in accordance with the standard contractual clauses issued by the European Commission.
Other transfers of personal data to the United States are governed by the E.U. – U.S. PRIVACY SHIELD: click here for more information.
Except where a third party asks you to accept a privacy policy and terms of use specific to that third party, third party companies that have been provided with your personal data have agreed to process your personal data only for the purpose of providing our Services.
We will never, without your prior consent, share your personal data with third party companies for marketing and/or commercial purposes.

3.2 Sharing with authorities
We may disclose your personal data to administrative or judicial authorities where disclosure is necessary for the identification, arrest or prosecution of any individual who may be prejudicial to our rights, any other user or any third party. Finally, we may be legally obliged to disclose your personal data and cannot object to such disclosure.

4. How long do we keep your personal data?
We will only retain your personal data for as long as it is necessary for the provision of the Services.
For example, if you unsubscribe from the Site, your personal data will be deleted and only kept in archival form for the purpose of proving a claim or contract.
In any event, we will keep your personal data for no longer than is necessary for the purposes for which it is processed in accordance with the uses set out in this Charter and in compliance with the laws and regulations.

5. Cookies: how do we use them?
5.1 What is a cookie?
A cookie is a text file that may be deposited in a terminal when an online service is consulted with a browser. A cookie file allows its issuer, during its period of validity, to recognise the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.
In any event, cookies placed on your browsing terminal with your consent are destroyed 13 months after being placed on your terminal.

5.2 What is the purpose of the cookies issued on our Site?
The cookies we issue allow us:
– to establish statistics and volumes of traffic and use of the various elements making up our Site (sections and content visited, routes taken), enabling us to improve the interest and ergonomics of the Site and, where applicable, of our products and services;
– to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal has;
– to memorise information relating to a form that you have filled in on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, contents of an order basket, etc.);
– to allow you to access reserved and personal areas of our Site, such as your Account, thanks to identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to connect again to content or a service after a certain period of time.

When you browse the Site, cookies from social networks may be generated, in particular through the use of sharing buttons which collect personal data.
When you first visit the Site, a cookie banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies and refers you to this Charter. Continuing to browse on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) signifies your acceptance of the deposit of the cookies in question on your computer.

5.3 How can you control the cookies used?
You can configure your browser software at any time so that cookies are stored in your terminal or, on the contrary, that they are rejected (either systematically or according to their sender). You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is recorded in your terminal.
Please note: any setting is likely to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you would have refused or deleted. This would be the case if you attempted to access our content or services that require you to be identified. This would also be the case if we (or our service providers) were unable to recognise, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet.

5.4 How to configure your browser software?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes with regard to cookies. Below you will find information about the main browsers.

Internet Explorer / Edge
In Internet Explorer, click on the Tools button, then Internet Options. On the General tab, under Browsing History, click Settings. Click on the View Files button.

Go to the Tools tab of the browser and select the Options menu. In the window that appears, choose Privacy and click on Show Cookies.

Go to Settings via the browser menu (Safari > Preferences). Click on Privacy.

Google Chrome
Go to Settings via the button on the right of the URL bar or via the browser menu (Chrome > Preferences). Select Advanced Settings.  Click on Content Settings and then Cookies.

For more information on cookies, you can consult the CNIL website.

6. What are your rights?
You are the only person who has communicated the data in our possession, through the Site. You have rights to your personal data. In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the RGPD, and after having proved your identity, you have the right to ask us for access to your personal data, to rectify or to delete them.
In addition, within the limits of the law, you also have the right to object to the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to portability of the personal data provided.
You can contact our Services to exercise your rights at the following e-mail address: [email protected] or at the following postal address Coquelicot SAS – 192 rue La Fayette 75010 Paris, enclosing a copy of an identity document with your request.
You can also unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address: [email protected].

7. Can we change the Policy?
We reserve the right to modify the Charter at any time. It is therefore recommended that you consult it regularly. If we make any changes, we will post those changes on this page and in such other places as we deem appropriate in light of the purpose and significance of the changes.
Your use of the Site following any changes means that you accept those changes. If you do not agree to any material changes to this Policy, you should stop using the Site.
We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.